This, Not That: Replacing Customer Service KPIs That Don’t Work and Building Ones That Do

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First came the Information Age, then came the Information Overload Age. That’s the age far too many businesses are currently living in, the one where data and analytics reign supreme…even at the expense customer service, customer... - http://www.wahmmo.com/this-not-that-replacing-customer-service-kpis-that-dont-work-and-building-ones-that-do/ -